Privacy Policy

Privacy Policy

Introduction

Welcome to https://home-care-mcallen-texas.primarycareaid.com (hereinafter referred to as “Home Care McAllen Texas”, “we”, or “us”). We are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains our practices regarding the collection, use, disclosure, and management of your data when you interact with our website, applications, services, and products.

Scope

This policy covers all aspects of our online presence, including but not limited to:

Please note that this policy does not extend to third-party websites, applications, or services accessible through links on our platform. These entities have their own privacy policies governing the handling of your data, so we encourage you to review them when using such external services.

Processing Activities

This Privacy Policy guides how we interact with users in the following scenarios:

  • As an authorized user: If you use any of our applications or services, we collect and process your personal information to provide you with a seamless experience and fulfill service-related obligations.
  • Website visitors: When you visit our websites, we may gather data about your interaction, such as pages visited, time spent on each page, and click patterns.
  • Communications: We may contact you via email, phone calls, or SMS for marketing purposes, newsletters, transactional updates, or to seek feedback on our services.

Personal Data Collection

We collect several types of personal information, including:

  1. Account Information: Details required to create and manage your user account, such as usernames, passwords, email addresses, and profile pictures.
  2. Payment Information: Credit card numbers, billing addresses, and payment history when you make purchases or subscriptions through our services.
  3. Financial Information: Bank account details, wire transfer information, and other financial records related to transactions processed on our platform.
  4. Purchase Information: Product/service preferences, purchase history, order details, and delivery addresses.
  5. Mobile Device Identifiers: Unique device identifiers, IP addresses, and mobile network data that help us recognize your device and provide personalized services.
  6. Location Data: Your geographical location information, which we may collect to offer location-based services or for analytics purposes.
  7. Feedback and Reviews: Comments, reviews, and ratings you submit to share your experiences with our products or services.
  8. Social Media Information: Details from social media platforms when users choose to log in or connect their accounts with our services.
  9. Product Information: Data related to the products or services you browse, search for, or purchase on our e-commerce platform.

We obtain this data through direct user input, automatic logging files, and third-party partnerships.

Cookies

We use cookies and similar technologies to enhance your experience on our platform:

  • Strictly Necessary Cookies: These are essential for navigating our websites and ensuring basic functionalities.
  • Preference Cookies: Used to remember user preferences, such as language settings or display choices.
  • Analytics Cookies: Enable us to analyze user behavior, track website usage, and improve our services.

Users can manage their cookie preferences through our Cookie Manager, allowing them to control non-essential tracking.

Retention and Deletion

We retain personal data for as long as it is necessary for the purposes specified in this Privacy Policy:

  • Data required for service provision and improvement will be retained until you discontinue using our services.
  • Transactional data may be kept for longer periods to comply with legal requirements, resolve disputes, or enforce our terms of service.

Once the data is no longer needed for these purposes, we securely delete or anonymize it to prevent unauthorized access or use.

Security Measures

We have implemented robust security measures to safeguard your personal information:

  • Data encryption: We employ encryption protocols to secure data during transmission and storage.
  • Access controls: Only authorized personnel with legitimate business needs can access your data.
  • Regular security audits: Our systems are regularly reviewed for vulnerabilities, and we update our security practices as needed.

Your Rights (Dependent on Jurisdiction)

The privacy laws in different regions grant individuals various rights regarding their personal data. Depending on your location, you may have the right to:

  • Access, rectify, or erase your personal information.
  • Request restrictions on data processing or portability of your data.
  • Object to or contest the use of your data for specific purposes.
  • File complaints with relevant data protection authorities and seek non-discriminatory treatment.

To exercise these rights, please reach out to our privacy team through the contact channels provided below.

Changes to Policy

We reserve the right to update this Privacy Policy at any time. Any changes will be posted on this page, and we encourage users to review it periodically for the latest information.

Contact Information

For any questions, concerns, or requests related to this Privacy Policy or your data: